Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your experience with a Canadian online casino? This page covers the best way to reach the Canadian Casinos team and how we handle what comes in.
The Best Way to Contact Us
Email is the most reliable channel for reaching us. Write to us at [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — if you take the time to write in, you get a real answer from someone who has actually read it.
To help us route your message quickly, it's worth mentioning upfront what it's about — whether that's a specific casino brand, a payout or bonus question, or something else entirely. A quick summary line at the top of your email saves back-and-forth and gets you a useful answer sooner.
What We Can Help With
- Questions about our reviews — If you want more detail on how we assessed any of the operators featured on the site, including payout speeds, licensing, or bonus terms, ask us directly.
- Corrections and out-of-date details — Casino bonuses, payment methods and terms change often. If you spot something on our pages that no longer matches what a brand offers, tell us. We check reader-flagged issues quickly.
- Suggestions for future coverage — If there's a Canadian gambling site or a topic — new payment methods, provincial rules, mobile app performance — you'd like us to look into, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. We're upfront that Canadian Casinos may earn commission from some listed operators, but that never decides how we rank them.
- Concerns about safer gambling — If you or someone you know is struggling with their gambling and wants pointers toward support resources, let us know in your message and we'll point you in the right direction.
What Happens After You Get in Touch
Every message is reviewed individually rather than filtered through automated triage. We aim to reply within two working days, though enquiries that need us to double-check current terms with a specific operator can occasionally take a little longer. If your question is urgent — for example, a live issue with a deposit or withdrawal at a specific site — you'll usually get faster answers by contacting that casino's own support team directly, since we don't hold account information for any brand we review.
Before You Write In: A Few Things We Can't Help With
Because Canadian Casinos is an independent comparison site and not a casino operator, there are limits to what we can do:
- We can't access, verify or action anything tied to your personal casino account — deposits, withdrawals, verification documents or closed accounts need to go through the operator in question.
- We can't guarantee bonus eligibility or payout timing for any brand listed on the site. Terms and conditions attached to welcome offers, including wagering requirements, minimum deposits and expiry windows, are set by the operator and can change, so always check the current terms on the casino's own site before signing up.
- We don't provide financial or legal advice on gambling regulation in your specific province.
If your enquiry touches on something covered by our other pages — for instance, players looking at options outside standard restrictions may find our page on Trusted Non GamStop Casinos UK useful for comparison purposes.
Our Commitment to Accuracy
We keep our reviews and rankings updated as operators change their bonuses, payment options and payout speeds, and reader feedback is a genuine part of that process. If something published on this site has affected your experience with a casino — for better or worse — we want to hear about it so we can look into it properly.
Thanks for taking the time to read this far. Drop us a line whenever something needs asking, flagging or suggesting.